Terms of use
Draft not yet legally approved. To be reviewed before final publication. In case of discrepancy, the French version prevails until the translations are validated.
1. Provider
UNIKA SOLUTIONS, SARL AU (single-member limited liability company) with a share capital of MAD 100,000, Casablanca Trade Register No. 709571, ICE 003877228000057, 47 Bd Mohamed Ben Abdellah, Résidence Belle Vue B, Bureau n°1, 6ème étage, 20000 Casablanca, Maroc. Contact: contact@unika.ma.
2. Purpose
These terms govern the use of this website and of the services of UNIKA SOLUTIONS: support with Meta tools (Pages, advertising, WhatsApp Business Platform) and integration of the WhatsApp Cloud API on behalf of business customers. Services are covered by a separate quote or contract, which prevails over these terms.
3. Ownership of accounts and assets
- The business customer remains the owner of its Meta business portfolio, Pages, ad accounts and WhatsApp Business accounts. UNIKA SOLUTIONS only receives delegated access, which the customer can withdraw at any time from its Meta settings.
- The customer connects its own WhatsApp number. UNIKA SOLUTIONS does not use its own number on behalf of a customer.
4. Customer obligations
- Obtain valid consent before any business-initiated message, and honour opt-out requests;
- comply with the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy, Meta's commercial terms and applicable law;
- not send prohibited content or sensitive data;
- provide accurate information when connecting.
5. Fees
WhatsApp messaging fees are charged by Meta directly to the customer, through the payment method the customer adds to its Meta account. The fees of UNIKA SOLUTIONS are set in the quote or contract.
6. Decisions made by Meta
Approval of message templates and display names, messaging limits, phone number quality, pricing and any restriction measures are decided by Meta. UNIKA SOLUTIONS cannot guarantee them.
7. Suspension and end of service
The service may be suspended in the event of a breach of Meta's policies, a risk to the platform or non-payment. When the service ends, access is revoked and data is handled in accordance with the privacy policy and the deletion instructions.
8. Liability
TO BE VALIDATED BY OWNER : limitation of liability clause to be drafted by a lawyer
9. Governing law
Moroccan law. Competent court: TO BE VALIDATED BY OWNER : to be validated, e.g. Commercial Court of Casablanca.
Last updated: TO BE VALIDATED BY OWNER : publication date