Legal information

Privacy policy

Draft not yet legally approved. To be reviewed by a lawyer (Moroccan Law 09-08, CNDP) before final publication. Items marked “TO BE VALIDATED BY OWNER” must be completed. In case of discrepancy, the French version prevails until the translations are validated.

1. Data controller

UNIKA SOLUTIONS, SARL AU (single-member limited liability company) with a share capital of MAD 100,000, Casablanca Trade Register No. 709571, ICE 003877228000057, with its registered office at 47 Bd Mohamed Ben Abdellah, Résidence Belle Vue B, Bureau n°1, 6ème étage, 20000 Casablanca, Maroc. Contact: contact@unika.ma.

Declaration or authorisation with the CNDP (Moroccan data protection authority): TO BE VALIDATED BY OWNER

2. Scope

This policy covers two distinct situations:

3. A — Website browsing

This website uses no analytics cookies, no advertising and no tracking pixel, and contains no form. It does not actively collect personal data.

As with any website, the hosting provider may record technical logs (IP address, date, page requested, browser) for security and proper operation. Hosting provider and log retention period: TO BE VALIDATED BY OWNER : hosting provider and log retention.

If you write to us by email, we use your address and the content of your message only to reply to you.

4. B — WhatsApp Business Platform services

For its own activities, UNIKA SOLUTIONS is the data controller. For messages exchanged between a business customer and its own customers (“end users”), UNIKA SOLUTIONS acts as a processor on behalf of the business customer, which remains the data controller.

Data subjectsDataSource
Business customersCompany name, contact name and email, Meta technical identifiers (WhatsApp Business account, phone number), access token issued by MetaThe business customer, through the Meta connection flow
End usersWhatsApp number, WhatsApp profile name, content of messages exchanged with the business, delivery and read statuses, proof of consentWhatsApp Business Platform (Meta) and the business customer

Purposes: providing the service requested by the business customer; sending business-initiated messages only after the end user's consent; security and abuse prevention; compliance with legal obligations and Meta's policies.

What we do not do: we do not sell data, do not use it for advertising, and do not use data obtained through Meta's APIs for any purpose other than those described here.

5. Recipients

6. Transfers outside Morocco

Routing WhatsApp messages involves processing by Meta outside Morocco. Hosting country and CNDP formalities: TO BE VALIDATED BY OWNER : to be confirmed by a lawyer.

7. Retention periods

TO BE VALIDATED BY OWNER : final retention periods Proposal to be validated: messages 90 days; audit log 12 months; access tokens deleted as soon as the business customer disconnects; contact emails 12 months; contractual documents according to accounting obligations.

8. Security

Tokens encrypted and never displayed or logged; signature verification of notifications received from Meta; access limited to authorised people, with two-factor authentication; separation of each business customer's data.

9. Your rights

Under Law 09-08, you have the right of access, rectification and objection. Write to contact@unika.ma (subject “Personal data”). To stop receiving WhatsApp messages from a business, reply “STOP” to that business. Deletion procedure: data deletion instructions. You may also contact the CNDP.

10. Changes

Any significant change will be shown on this page with its date.

Last updated: TO BE VALIDATED BY OWNER : publication date